Refund and Return Policy

Effective Date: March 24, 2025

At Shine Topis, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our policy below for details on eligibility, process, and conditions.

1. Return & Exchange Eligibility

We accept returns and exchanges under the following conditions:

✔️ The item must be unused, unworn, and in its original condition with all tags and packaging intact.
✔️ The return request must be made within 14 days of the delivery date.
✔️ The product must not be customized, engraved, or part of a clearance sale.
✔️ The item should not show any signs of damage, wear, or modification.

If your order meets these criteria, you may initiate a return or exchange.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

❌ Personalized or custom-made jewelry (including engraved pieces).
❌ Items purchased on final sale or with a special promotion (unless defective).
❌ Earrings due to hygiene and safety reasons.
❌ Gift cards or digital vouchers.

3. How to Initiate a Return

To request a return, please follow these steps:

Step 1: Contact Us

Email us at contact@shinetopis.xyz with the following details:

  • Your order number.

  • The item(s) you want to return or exchange.

  • Reason for the return (wrong item, damaged product, change of mind, etc.).

Step 2: Receive Return Instructions

Our customer support team will review your request and provide return instructions, including the return address and shipping details.

Step 3: Ship the Item Back

  • Pack the item securely in its original packaging.

  • Use a trackable shipping method to ensure safe delivery.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Step 4: Receive Refund or Exchange

  • Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.

  • Refunds will be issued to the original payment method.

  • If you request an exchange, we will ship the replacement item as soon as possible.

4. Refund Policy

We offer full or partial refunds depending on the circumstances:

💰 Full Refund: If the item is defective, damaged, or incorrect upon arrival.
💳 Partial Refund: If the return is due to personal reasons (e.g., change of mind), we may deduct shipping fees.
⏳ Processing Time: Refunds are typically processed within 5-7 business days after the returned item is received and inspected.

Note: Refund times may vary depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
📸 Photos of the item and packaging as proof of the issue.
🛠️ We will offer a replacement, refund, or store credit based on your preference.

6. Late or Missing Refunds

If you haven’t received your refund yet:
🔹 Check your bank account again.
🔹 Contact your credit card company (it may take time for the refund to be officially posted).
🔹 If you still do not see the refund, please email us at contact@shinetopis.xyz.

7. Contact Information

For any return or refund inquiries, please reach out to us:

📍 Address: 2348 Jones Street, Texas, Dallas, United States
📞 Phone Number: 817-546-5261
📧 Email: contact@shinetopis.xyz
🌐 Website: https://shinetopis.xyz