Delivery Policy

Effective Date: March 24, 2025

At Shine Topis, we are committed to providing a seamless and reliable delivery experience for our customers. This Delivery Policy outlines our shipping methods, estimated delivery times, shipping fees, and order tracking process.

1. Shipping Locations

🌍 We ship to the following regions:
✔ United States
✔ Canada
✔ Europe
✔ Select international destinations

🚫 We currently do not ship to:

• P.O. Boxes or APO/FPO addresses

• Countries restricted due to legal or customs issues (please check at checkout)

2. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options based on your location and delivery preferences:

⏳ Processing Time:

• Orders are processed within 1-3 business days (excluding weekends and holidays).

• Personalized or custom-made jewelry requires 5-7 business days to process.

📌 Note: Delivery times may be affected by factors beyond our control, such as customs clearance, weather conditions, or peak shopping seasons.

3. Shipping Fees

💎 Free Shipping: Orders over $100 qualify for free standard shipping.
📦 Flat-Rate Shipping:

• Orders under $100: A small shipping fee applies based on location.

• Express shipping: Additional charges apply based on destination and order weight.

The exact shipping fee will be displayed at checkout before you finalize your purchase.

4. Order Tracking

📍 Tracking Your Order:

• Once your order has been shipped, you will receive a confirmation email with a tracking number.

• You can track your package directly through our website or the carrier’s tracking portal.

📌 If you do not receive a tracking number within 3 days, please contact us at contact@shinetopis.xyz.

5. Lost, Delayed, or Damaged Shipments

🚚 Lost or Delayed Shipments:

• If your package is delayed beyond the estimated timeframe, please contact us, and we will assist in tracking the shipment.

• If a package is confirmed lost by the carrier, we will issue a replacement or refund.

⚠️ Damaged Shipments:

• If your order arrives damaged, please email us within 48 hours with photos of the damaged item and packaging.

• We will arrange a replacement or issue a partial/full refund based on the damage assessment.

6. Customs, Duties & Taxes

For international orders:

• Import duties, taxes, and customs fees may apply based on your country’s regulations.

• These fees are not included in the product price or shipping fee and must be paid by the recipient.

• Shine Topis is not responsible for delays due to customs clearance.

📌 Please check your country’s import policies before placing an order.

7. Delivery Issues & Returns

If you have any issues with your delivery, please refer to our Refund and Return Policy for further instructions.

8. Contact Information

For any shipping-related inquiries, please contact us:

📍 Address: 2348 Jones Street, Texas, Dallas, United States
📞 Phone Number: 817-546-5261
📧 Email: contact@shinetopis.xyz
🌐 Website: https://shinetopis.xyz